Business Central Premium licensing delivers the set of modules that handle field service management.
Here are the modules that make up this series.
Service Orders – Register your after-sales issues including service requests, services due, service orders, and repair requests.
Service Price Management – Set up, maintain, and monitor your service prices.
Service Item Management – Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information.
Planning – Assign personnel to work orders and log details such as work order handling and work order status.
Dispatching – Manage service personnel and field technician information, and filter according to availability, skills, and stock items.
Service Contract Management – Record details on service levels, response times, and discount levels, as well as on the service history of each contract, including used service items and parts and labor hours.